goalunited Legends is an engaging football management game, but like with any online platform, players may encounter technical issues or game feature-related issues. This article outlines the most common problems and provides step-by-step solutions to help you get back to managing your team smoothly.
Many issues that occur in goalunited Legends are browser-related.
The most simple troubleshooting steps that might fix an issue are:
Reload the game by pressing F5 on your keyboard. This often resolves temporary glitches.
Clear Browser Cache: Follow these steps based on your browser:
Firefox: Press Ctrl+Shift+Delete, expand "Details," select "Cache," and clear it.
Chrome: Press Ctrl+Shift+Delete, check "Empty the cache," and clear browsing data.
Internet Explorer: Go to Extras > Internet Options > Delete under "Browser History."
Opera: Open Settings > Delete Private Data, and check "Delete Cookies."
Those can be annoying when they occur in the game, especially while you are watching an important match of your team!
Possible causes and solutions
Verify your internet connection is stable.
Restart your browser and reload the game.
Try accessing the game on a different browser.
Clear cache and cookies to eliminate any stored data conflicts.
Possible causes and solutions
If you forgot your password, use the Reset password function on the Login page (then check your Inbox/Spam for the reset password email)
If you are unable to log into your goalunited account, try first the basic troubleshooting outlined above.
If it's been a long time since you logged in last time, your account may have been deleted due to inactivity. In this case, you will have to create a new account. Check the Account and club deletion article for more details.
Game bugs, although we don't like it, may occur at any time! They can be functional (affecting an existing game feature) or visual (when they affect an aspect of the game only visually, but have no impact on the correct functionality of a feature).
Down-below you can find the most common ones:
In goalunited, watching videos gives you several benefits in various areas of the game, however sometimes, the videos may get stuck or simply won't start.
Possible causes and solutions
Check if an adblocker or antivirus is blocking the videos. Temporarily disable them and try again.
Clear your browser’s cache and cookies.
Test the game on a different browser.
If the issue occurs with a specific video, note the Video ID and report it to support via a ticket.
When watching videos in the AdSales offer in the game, to unlock specific rewards, you might be in the situation where you watch a video, but this doesn't get counted.
Possible causes and solutions
We don't recommend watching the videos in 2 or more browsers at the same time
Clear the browser cache or launch the game in incognito mode and check if the video counter gets updated
In the beginning, you might encounter issues when completing specific tasks during the tutorial, such as assigning a role to a player or subscribing to TravianGames newsletter.
Possible causes/ solutions.
Clear cache and cookies in your browser
Try completing the tutorial task again if possible
Try on a different browser
Launch the game in incognito mode
You registered your email, but the validation email didn't arrive.
Possible causes and solutions
Make sure you entered the email correctly
Check the Spam/Junk folder in your email
Achievement doesn't get validated although it is completed
Possible causes and solutions
The achievement wasn't completed yet, double-check the requirement
some achievements require you to play a full season
some achievements get validated after the daily update (next day around 01:00 - 02:00 UTC time ) or after the weekly update (Monday around 01:00 - 02:00 UTC time)
There are two ways to send a support ticket. When you are logged into the game, click on one of the "life belt" on the right, then click on "contact support". Or you can use this link to open the help system.
If you have already tried the troubleshooting steps above and the issue persists, then it's time to report it to us. To report a bug, Please send a ticket to support using the steps above.
Please include as many details as possible along with the steps to reproduce the issue, if possible. It is also a good idea to include a screenshot.
For some game feature-related issues, it's very important to attach a screenshot when reporting an issue. To take a screenshot is quite easy!
Check the links below to see how to take a screenshot on various operating systems:
How to take a screenshot on Mac
How to take a screenshot on Windows
