Unfortunately, it is not always possible to prevent technical issues with a STARS purchase. If you have any issues with a GU STARS purchase that cannot be solved with the use of this help section, please contact support, we will try to help you as soon as possible.
To send in a support ticket, log in and click the life belt icon on the right side of your screen in the game. You can also use the support link at the bottom of the goalunited homepage.
If a payment with a direct debit or credit card is rejected, one of the following might be the reason:
If you have previously caused a chargeback by direct debit, the system automatically blocks future payments with the same method. Unfortunately, we can not reverse this, so you will have to use a different payment method in the future.
You may have entered the wrong information more than 3 times.
Only one transaction with direct debit and credit card is allowed within 48 hours.
The system of our provider sometimes refuses certain data.
Some credit cards are blocked from online purchases. You might be able to unblock the payment by contacting your bank or credit card issuer.
