Your web browser stores temporary data (cache and cookies) to improve performance and make websites load faster. Over time, however, this data can cause issues such as login errors, outdated visuals, or slow performance.
Old or corrupted data can lead to technical problems, for example, login issues, settings not saving, or the game not loading properly. Clearing your browser’s cache and cookies removes this outdated data so your browser can load a fresh, updated version of the game.
After clearing, please note:
You will be logged out of all websites.
Any active online shopping carts will be emptied.
Only clear cache and cookies—do not delete your passwords, history, or other data unless you wish to.
You can open your browser’s “Clear browsing data” window by pressing Ctrl + Shift + Del (Windows) or Command + Shift + Delete (Mac) in most browsers.
Follow the official guides below for your browser:
Google Chrome | Clear the cache (external link) | Delete cookies (external link) |
Mozilla Firefox | Clear the cache (external link) | Delete cookies (external link) |
Safari | Manage the cache (external link) | Delete cookies (external link) |
Microsoft Edge | Manage Browsing data (external link) | Delete cookies (external link) |
Internet Explorer | Manage Browsing data (external link) | Delete cookies (external link) |
