In goalunited, watching videos gives you several benefits in various areas of the game, however sometimes, the videos may get stuck or simply won't start.
Possible causes and solutions
Try running the game in an Incognito window in your browser, ensure that any ad blocker in the browser is disabled, and then try playing the video again.
On mobile devices, the game may not be fully optimized for mobile browsers, so video ads may show a black screen or become unresponsive on some devices or intermittently. Clear your mobile browser’s cache and cookies. If you use Chrome on iOS, follow [Google’s instructions](https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DiOS). If you use Safari or another browser, try a different mobile browser.
If the issue occurs with a specific video, note the Video ID and report it to support via a ticket.