When trying to purchase the Premium Season Pass, it may happen that it gets stuck and cannot be completed.
Possible causes and solutions
The most frequent cause is the presence of an active ad blocker in your browser.
Relaunch the game on a different browser or in incognito mode.
If this doesn't fix the issue, try again later (or the next day at the latest).
Before you report this: Check the login page for updates on widespread problems. Any global issue affecting gameplay will be posted there. Visit the support portal for announcements, which are typically shared in English.
When the Premium Season Pass transaction gets stuck, the option to purchase it won’t become available right away.
This is standard procedure and a kind of safety measure built into the payment system in case a purchase attempt is interrupted for any reason.
You'll need to wait between 24 and 48 hours before you can attempt the purchase again in the Stars Shop or on the Season Pass page.
This is standard procedure and a kind of safety measure built into the payment system in case a purchase attempt is interrupted for any reason.
You'll need to wait between 24 and 48 hours before you can attempt the purchase again in the Stars Shop or on the Season Pass page.