If you have already tried the troubleshooting steps in the relevant article above and the issue persists, then it's time to report it to us through the AI assistant (click "Ask a question" in the bottom-right corner of the help center).
Please include as many details as possible, along with the steps to reproduce the issue. It is also a good idea to include a screenshot — see How to Take a Screenshot.
Make sure you include the affected club when you report an issue, if you own more than one club! If it's a global issue, there is a high chance that we are already aware of it. Before submitting a ticket, please check if there are any announcements showing up at the top of the goalunited support page, and also on the login page in-game, on the right.