The fastest way to get help is the AI assistant. It answers the most common questions straight away, 24/7, and helps you create a ticket for our support team when it can’t solve your issue.
Where to find the AI assistant
On the help center: click Ask a question in the bottom-right corner.
In the game: click Support. This opens the help center, where you’ll find the same button.
Creating a ticket
If the assistant can’t help, ask it to create a ticket. It will ask for the details the support team needs, such as your username, club name and a description of the issue. For bugs, also see How to Report a Bug and How to Take a Screenshot.
Adding information to an existing ticket
The assistant can’t open or change an existing ticket. Tell it your ticket number (or the subject) and what you want to add, and it will help you write the update for the support team. Alternatively, you can find your submitted tickets in the AI chat window - Messages, or in the email notifications that you should receive when you create a ticket.
How long does it take?
The support team aims to reply within 24–48 hours. Around holidays, it can take a little longer.
How you receive replies
Replies and status changes are sent by email to the address registered on your account. If you can’t find them, check your spam folder and, in Outlook, the “Other” tab.
You can also read your conversations in the Messages section of the chat window on the help center.
There is no account or page for tracking the progress of a ticket.
Viewing earlier conversations
Open the chat window on the Help Center and go to Messages. The chat history is stored in your browser: if you clear your browsing history, the history in the chat window is deleted too. Email replies still reach you.
Which languages are supported?
You can write to support in your own language, and we’ll do our best to help.