---
title: "How to Contact Support"
description: "How to reach support through the AI assistant, create a ticket, and receive replies"
url: https://support.goalunited.org/en/articles/221-how-to-contact-support
collection: "Support"
updated: 2026-11-10
language: en
alternates: [de, fr, it, es, tr, pl]
---

# How to Contact Support

How to reach support through the AI assistant, create a ticket, and receive replies

The fastest way to get help is the AI assistant. It answers the most common questions straight away, 24/7, and helps you create a ticket for our support team when it can’t solve your issue.

## Where to find the AI assistant

-   **On the help center:** click **Ask a question** in the bottom-right corner.
    
-   **In the game:** click **Support**. This opens the help center, where you’ll find the same button.
    

## Creating a ticket

If the assistant can’t help, ask it to create a ticket. It will ask for the details the support team needs, such as your username, club name and a description of the issue. For bugs, also see [How to Report a Bug](https://support.goalunited.org/en/articles/210.md) and [How to Take a Screenshot](https://support.goalunited.org/en/articles/211.md).

## Adding information to an existing ticket

The assistant can’t open or change an existing ticket. Tell it your ticket number (or the subject) and what you want to add, and it will help you write the update for the support team. Alternatively, you can find your submitted tickets in the AI chat window - Messages, or in the email notifications that you should receive when you create a ticket.

## How long does it take?

The support team aims to reply within 24–48 hours. Around holidays, it can take a little longer.

## How you receive replies

-   Replies and status changes are sent by email to the address registered on your account. If you can’t find them, check your spam folder and, in Outlook, the “Other” tab.
    
-   You can also read your conversations in the **Messages** section of the chat window on the help center.
    
-   There is no account or page for tracking the progress of a ticket.
    

## Viewing earlier conversations

Open the chat window on the Help Center and go to **Messages**. The chat history is stored in your browser: if you clear your browsing history, the history in the chat window is deleted too. Email replies still reach you.

## Which languages are supported?

You can write to support in your own language, and we’ll do our best to help.