---
title: "Missing Rewards: What to Do"
description: "What to do when a reward, card, pack or GU STARS do not appear in your club"
url: https://support.goalunited.org/fr/articles/220-missing-rewards-what-to-do
collection: "Assistance technique"
updated: 2026-11-10
language: fr
alternates: [en]
---

# Missing Rewards: What to Do

What to do when a reward, card, pack or GU STARS do not appear in your club

Sometimes a reward shows as delivered, but you can’t find it in your club yet. Most of the time it is only a display delay. Try these steps before you contact support.

## 1\. Refresh the game

-   Restart the game.
    
-   If that doesn’t help, open the game in another browser or in a private (incognito) window and log in again.
    

## 2\. Check the right place

-   **Cards and packs** (for example Season Pass rewards or a Talent Booster Pack): check your inventory and your card deck.
    
-   **Coupons and vouchers:** check your vouchers. If a reward can’t be applied to your club, a replacement may be given instead. For example, in case of some achievements: if your team already has the maximum number of slots from coupons, a Red Talent Package is replaced by a Team Slot coupon
    
-   **Skill rewards** (for example, +1 skill): these go to random players when you collect the reward. A window lists the players who got it. You can also check the squad overview and compare with _Difference yesterday_.
    
-   **GU STARS:** check your STARS balance in the bottom-right corner of the game.
    

## 3\. Give it time

Some rewards only appear after the nightly update, so wait until the next day. Achievements can take up to 48 hours; see [Achievement Doesn't Get Validated](https://support.goalunited.org/en/articles/208.md).

## Specific cases

-   **Survey rewards** are paid out after the survey ends. Check the dates in the in-game announcement or the survey description.
    
-   **Newsletter reward:** restart the game in a private window, turn the newsletter off and on again in your account settings, and the reward should be credited.
    

## Still missing?

Contact support through the AI assistant (click “Ask a question” in the bottom-right corner of the help center). Include your club name and the event, challenge or reward that is missing.