Sometimes a reward shows as delivered, but you can’t find it in your club yet. Most of the time it is only a display delay. Try these steps before you contact support.
1. Refresh the game
Restart the game.
If that doesn’t help, open the game in another browser or in a private (incognito) window and log in again.
2. Check the right place
Cards and packs (for example Season Pass rewards or a Talent Booster Pack): check your inventory and your card deck.
Coupons and vouchers: check your vouchers. If a reward can’t be applied to your club, a replacement may be given instead. For example, in case of some achievements: if your team already has the maximum number of slots from coupons, a Red Talent Package is replaced by a Team Slot coupon
Skill rewards (for example, +1 skill): these go to random players when you collect the reward. A window lists the players who got it. You can also check the squad overview and compare with Difference yesterday.
GU STARS: check your STARS balance in the bottom-right corner of the game.
3. Give it time
Some rewards only appear after the nightly update, so wait until the next day. Achievements can take up to 48 hours; see Achievement Doesn't Get Validated.
Specific cases
Survey rewards are paid out after the survey ends. Check the dates in the in-game announcement or the survey description.
Newsletter reward: restart the game in a private window, turn the newsletter off and on again in your account settings, and the reward should be credited.
Still missing?
Contact support through the AI assistant (click “Ask a question” in the bottom-right corner of the help center). Include your club name and the event, challenge or reward that is missing.