Issues with a purchase

Unfortunately it is not always possible to prevent technical issues. If you have any issues with a STAR purchase that cannot be solved with the use of this help section please contact the support, we will try to help you as soon as possible. (Further down on this page you can find some common issues with purchases)

Please don't forget that some payment options take up to a few days!

To send in a support ticket, log in and click the "life belt" icon on the right side of your screen. You can also use the support button on the bottom of the goalunited homepage.

To speed up the process please provide the following information with your request:

- Username
- affected game
- date of payment (day, hour)
- payment method (credit card, bank transfer, paypal,...)
- payment details (e.g. Paypal: transaction number, PayPerSMS: SMS code mobile phone number
- affected receipts or statements as screenshot, pdf, scan

Direct Debit and Credit card transaction

If a payment with direct debit or credit card is rejected, one of the following might be reason:

  • If you have previously caused a chargeback by direct debit, the system automatically blocks future payments with the same method. Unfortunately we can not reverse this, so you will have to use a different payment method in the future.
  • You may have entered wrong information more than 3 times.
  • Only one transaction with direct debit and credit card is allowed within 48 hours.
  • The system of our provider sometimes refuses certain data. 
  • Some credit cards are blocked from online purchases. You might be able to unblock the payment by contacting your bank or credit card issuer.

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